Return policy

Order Cancellation:

• Orders can be canceled before the product is shipped or produced. If canceled in time, you will receive a full refund. Once the product has been shipped, the order cannot be canceled.

Returns:

• We accept returns within 30 days of product delivery.
• To be eligible for a return, the item must be unused, in its original condition, and packaging. A receipt or proof of purchase is required.
• Please contact our customer service to ensure the return is sent to the correct address.

Important Notes:

• Custom-made or personalized items are not eligible for a 30-day return.
• If the return is due to a change of mind, the customer is responsible for the shipping fee, which will vary based on the courier service chosen.
• If the return is due to our error (e.g., damaged or incorrect items), we will cover the return shipping cost.
• No restocking fee will be charged for returned items.

Refunds:

• After your return is received and inspected, we will notify you via email. If approved, the refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds:

• If you haven’t received a refund yet, please recheck your bank account or contact your credit card company, as processing times may vary.
• If you’ve done this and still have not received your refund, please contact us at [email protected].

For returns, please reach out to our customer service at [email protected] to receive the correct return address.